When paying itself, people Phone Number Database are relieved (9%) and regret (12%). Payment process is not popular There's little exciting or inspiring about filling out data and paying for items. Certainly with the first, fun part of online shopping while searching, the checkout forms a stark contrast. The fun sorting part is over and Phone Number Database now it's time for the serious, administrative stuff. Consumers simply don't like to spend money and time filling out data. Therefore, make sure that this necessary evil lasts as short as possible Phone Number Database and ask for as little data as possible. For example, many webshops ask their customers to create an account before placing an order.
Do this differently: make it Phone Number Database optional and offer a gift (e.g. free delivery) as a reward for the effort if they do. Or make sure that the data of regular customers is already filled in automatically. Mobile optimization of Phone Number Database the webshop also makes the difference in this phase: nothing is more annoying than many complicated input fields on a small screen. It takes too much time and effort that way to go Phone Number Database through the least fun part of shopping. The delivery The tide turns at the last stage: the desire returns when receiving the confirmation (9%) and following the package via track&trace (20%).
Joy is also experienced a lot Phone Number Database when receiving the confirmation (23%) and the order (47%). In addition, shoppers are impatient (16%) and excited (13%) when they track the package. The possible return policy People are anxiously waiting for the package. That is why clear communication is of great importance in Phone Number Database this phase. Provide a quick confirmation email and keep customers continuously Phone Number Database informed of the delivery. So even if it is delayed. To turn a customer into a loyal customer, a simple and clear return policy is also crucial. For example, provide returnable packaging.